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Terms & Conditions

Last Updated: 1 April 2026

1. CORPORATE INFORMATION & SCOPE

The Website www.gamestheshop.com is owned and operated by Game Shop Retail Pvt. Ltd., a company incorporated under the Companies Act, 1956 with its registered office at 401, Western Edge I, Western Express Highway, Borivali (East), Mumbai – 400066, Maharashtra.

By accessing, browsing, or transacting on the Website, you agree to these Terms of Use. These terms supersede all previous agreements. Games The Shop reserves the right to change, add, or delete portions of these terms at any time without prior notice.

2. APPLICABLE LAW

The Terms shall be governed by and interpreted and construed in accordance with the laws of India. The Courts of Mumbai have exclusive jurisdiction over any disputes.

3. USER ACCOUNTS & COMMUNICATION

Users under 18 years of age must use the site under the supervision of a parent or guardian. The user is solely responsible for maintaining the confidentiality of their login credentials and agrees to accept responsibility for all activities that occur under their account or password.

By using the site, you consent to receive communications (Email, SMS, WhatsApp, Phone) regarding orders, shipments, and promotional offers.

4. PAYMENT & PRICING

All fees and prices are quoted in Indian Rupees (INR). While browsing is free, the company reserves the right to introduce or modify fees for specific services at its discretion. Users are responsible for complying with all local laws when making payments.

The company is not responsible for typographical or technical pricing errors and reserves the right to cancel orders resulting from such errors.

5. PRE-ORDER POLICY

By placing a pre-order, you agree to pre-pay the full amount upfront. This confirms your intent to purchase and your commitment to wait for the product's official release in India. Pre-order terms apply only to unreleased video games that display the "Pre-order" badge on the product page. This does not apply to currently available stock or other product categories.

Pre-ordered products are typically dispatched one day prior to, on, or shortly after the official release date. While we strive for timely delivery, Gamestheshop.com is not liable for any delays in shipment or delivery caused by logistics, supply chain issues, or publisher changes. Official invoices for pre-ordered items will only be generated and issued once the product has been physically shipped.

Products or bonuses marked as part of a "Pre-order Offer" are promotional and cannot be sold separately.

6. JURISDICTIONAL ISSUES / SALE IN INDIA ONLY

Unless otherwise specified, the material on Gamestheshop.com is presented solely for the purpose of sale in India. Gamestheshop.com makes no representation that materials on this website are appropriate or available for use in other locations/countries other than India.

Those who choose to access this site from other locations/countries do so on their own initiative. Gamestheshop.com is not responsible for supply of goods, refunds for goods ordered from outside India, or compliance with local laws of other jurisdictions.

7. INDEMNITY

You agree to defend, indemnify and hold harmless Gamestheshop.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Gamestheshop.com or any third party including but not limited to:

  • Breach of any warranties, representations or undertakings
  • Non-fulfilment of any of your obligations under this User Agreement
  • Violation of any applicable laws or regulations
  • Infringement of Intellectual Property Rights
  • Non-payment of statutory dues and taxes
  • Claims of libel, defamation, or violation of rights of privacy or publicity
  • Loss of service by other subscribers or infringement of intellectual property

This clause shall survive the expiry or termination of this User Agreement.

8. SHIPPING & DELIVERY

Please refer to our Shipping and Delivery Policy page for full details.

9. CANCELLATION, RETURNS & REFUNDS

Please refer to our Cancellation, Returns & Refunds Policy page for full details.

10. INTELLECTUAL PROPERTY & USER CONTENT

Items are sold for domestic and consumer use only. Resale or commercial public display is prohibited. We do not warrant that product descriptions or other content on this Website are accurate, complete, reliable, current, or error-free, and assume no liability in this regard.

By posting comments or reviews, the user grants the company a free, perpetual right to use that content and your name. Users may not post obscene, threatening, or infringing material or otherwise objectionable or unlawful content of any kind. Users may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content posted by them.

The user is bound by any terms and conditions imposed by the distributor or producer of any product or service or any other copyright material and in particular must not make copies of material supplied by Gamestheshop.com for sale, rental, or for any other reason, or show any copyright material in a public place or for profit.

11. OTHER TERMS

We may transfer any contract made under these Terms to someone else. We may transfer our rights and obligations under these Terms to another organization.

Waiver — Even if Gamestheshop.com doesn't enforce the terms immediately, the rules still apply and the user has to follow them. Delay in taking action does not make the breach acceptable, and Gamestheshop.com can still take action later if and when needed.

12. TRADEMARKS

All logos and images belong to their respective owners. Content on the site is for personal, non-commercial use only. You must not copy, reproduce, republish, upload, post, transmit, or distribute such material in any way, including by email or other electronic means — doing so is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited.

Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

13. DISCLAIMERS & LIABILITY

Our goal is to provide the best gaming experience possible. However, all materials, software, and services on Gamestheshop.com are provided on an "as is" and "as available" basis. Unless stated in writing, we do not provide express or implied warranties regarding the products or the site's performance.

While we strive for 100% uptime, we cannot guarantee the site will be available at all times or free from technical interruptions. We aim for total precision, but we do not warrant that all descriptions or site content are always complete, current, or error-free.

Gamestheshop.com is not liable for any issues arising from your use of this website. We do not guarantee that our site, servers, content, products, or emails are free of viruses or other harmful components.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

By providing your details during registration on Gamestheshop.com, you are giving us legal permission to contact you via phone calls, email, WhatsApp, or SMS for updates specifically regarding your orders, shipments, or deliveries.

While availing any of the payment methods offered by Gamestheshop.com, it assumes no liability for damages or losses resulting from declined transactions, including those caused by unauthorized attempts, exceeded bank limits, or general payment processing errors.

14. OUR CONTACT

Any formal legal notices should be sent to us at Games the Shop's registered mailing address. Please send any questions or comments (including about our services, the website, or any products you purchase from us) to helpdesk@gamestheshop.com.