Terms And Conditions


Domain name www.gamestheshop.com (hereinafter referred to as “Website”) is owned by Game Shop Retail Pvt. Ltd. a company incorporated under the Companies Act, 1956 with its registered office at 401, Western Edge - I, Western Express Highway, Borivali (East), Mumbai - 400066, Maharashtra (hereinafter referred to as “Games The Shop”).


Your use of the Website and its services and tools are governed by the following terms and conditions as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transactions. By mere use of the Website, you shall be contracting with Games The Shop, and these terms and conditions including the policies constitute your binding obligations, with Games The Shop.


Here wherever the context so requires "You" or “User” shall mean any natural or legal person who has agreed or uses the website to any purchase or using any feature of the website. Games The Shop may allow the User to surf the Website or making purchases with or without registering on the Website. The term “We”, “Us”, “Our” shall mean Games The Shop.


These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order placed or service provided by Games The Shop. By using the shopping services of Games The Shop you agree to be bound by these terms and conditions.




This site www.gamestheshop.com is owned and operated by Game Shop Retail Pvt. Ltd. The laws of India shall apply and courts in Mumbai in exclusion of any other courts shall have jurisdiction in respect of all the terms, conditions, and disclaimers. Games The Shop reserves the right to make changes, amendment, addition, or deletion to the website and the terms, conditions, and disclaimers at any time and without notice to you. For all matters related to or arising out of this policy, the Courts of Mumbai shall have exclusive jurisdiction.





When you use the Website or send emails or other data, information, or communication to us, you agree and understand that you are communicating with Us through electronic records and you consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by SMS(including transactional, promotional, and/or commercial messages), email, or by such other mode of communication, electronic or otherwise. We are not responsible for typographical errors. Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published may be incorrectly reflected and in such an event we may cancel such your order(s).





On this Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on an “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing.


Without prejudice to the foregoing paragraph, Games The Shop does not warrant that:


• This Website will be constantly available or available at all;

• The information on this Website is complete, true, accurate, or non-misleading;


Games The Shop does not endorse in any way any advertisers/ contents of advertisers on its web pages or other communication. Games The Shop will not be liable for any damages of any kind arising from the use of the sites, including but not limited to direct, indirect, incidental, punitive, or consequential damages. Any material downloaded or otherwise obtained through the use of the sites is done at your own discretion and risk, and you are solely responsible for any damage to your computer system, breach of security, or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from or through Games The Shop will create any warranty not expressly stated herein.


Games The Shop shall not be liable for any delay / non-delivery of purchased goods, due to flood, fire, wars, acts of God or any cause that is beyond the control of Games The Shop. All the prices, unless indicated otherwise are in Indian Rupees. The availability of products is subject to change without prior notice at the sole discretion of Games The Shop and orders can be canceled if the product goes out of stock.


Games The Shop will not be liable to in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. Games The Shop does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.


Nothing on the Website constitutes or is meant to constitute, advice of any kind. All the Products sold on the Website are governed by applicable laws of India and in case we unable to deliver such Products due to implications of different state laws, we will return or will give credit for the amount (if any) received from the sale of such Product that could not be delivered to you. Rights reserved with Game Shop Retail Pvt. Ltd. and may take a longer duration to settle after investigating such cases.


You will be required to enter valid contact details while placing an order on the Website. By registering your contact details with us, you consent to be contacted by us via phone calls and/or SMS notifications, in case of any order or shipment, or delivery-related updates. We may update you with more related information or offers only through the contact details provided by you.





Browsing, activities of buying, and membership on the Website are free for buyers. Games The Shop reserves the right to change its Fee Policy from time to time. In particular, Games The Shop may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Games The Shop reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance with all applicable laws including those in India for making payments to Games The Shop.





There are a lot of options for making payments nowadays like credit cards, debit cards, cash on delivery. You can be assured with the trusted payment gateway partners as they use secure encryption technology to keep your transaction details confidential at all times. However, the following points are needed to be kept in mind while using these options:


  • You can use Visa, Master Card, Maestro Card, Diner Club Card for making payments
  • Debit cards, Credit Cards are accepted
  • While using your credit/debit card you can increase the protection of your cards by entering the CVV and 3-D secure password when making the payments
  • Do not share the CVV / 3-D secure password / OTP with anyone





Games The Shop may allow users to the Sites to post reviews and comments ("Content") on products featured on the Sites. By submitting such Content, you automatically agree and promise that all Content is accurate and original and that, without any particular time limit, and without the payment of any fees. Additionally, you grant Games The Shop the right to use the name you submit in connection with such Content. We do not warrant that the Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.


We do not endorse any user content. Users to the Sites are prohibited from posting through the Sites any harmful, vulgar, obscene, profane, sexually explicit, abusive, threatening, privacy invading, libelous, racially, ethnically, or otherwise objectionable or unlawful content of any kind, or that infringes or may infringe on the intellectual or other rights of another. You acknowledge that Games The Shop does not endorse or pre-screen content, but that Games The Shop and its designees will have the right (but not the obligation) in their sole discretion to refuse, edit, move, or remove any content that is available via the Sites. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Content posted by you.


Items sold are generally intended for normal domestic and consumer use and not for resale or commercial use. You agree that the products are provided to you by way of a license only and that any other use of the products may constitute copyright infringement. Games The Shop reserves the right to modify the usage rules for future purchases on the website at any time. However, such changes will not apply to products that you have already purchased. In the event you refuse to accept the new usage rules, you will no longer be able to acquire products from the website.





Once ordered, a request for cancellations or replacement of orders duly placed on the website shall not be entertained. For cancellation of any Physical Order Kindly email us at Helpdesk@gamestheshop.com along with order no. Games The Shop may refund or replace only in case of faulty and damaged software and hardware subject to the packaging and casing being returned in good condition. Faulty or damaged software, cases, as well as hardware, must be returned within 14 days from the date of dispatch but with a prior intimation of such via email to Helpdesk@gamestheshop.com In the case of hardware, every component part (cables, memory sticks, warranty card, etc.) must be available, for it to be accepted as a return. In case you receive an incorrect product for which you haven’t ordered, it has to be returned in its original packing to us. After investigating such cases, the correct product will be dispatched. Rights reserved with Game Shop Retail Pvt. Ltd. and may take a longer duration to settle.


Majorly, the refund will be processed for the canceled order only through the same mode of payment i.e. payment to the same account which you used during the transaction. For the Credit card/Debit card mode of payment, refund processing time as per the bank’s standard time frame which is approximately 8-10 business days. For the COD/cheque/DD mode of payment, the refund processing time is 15-20 working days. The cheque will be made as per the Billing Name provided. For non-delivered items, a refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.


On a Prepaid order, 3% cancellation charges will be deducted from the refund amount.





Pre Order is one of the services we are offering to our customers. By pre-ordering it is taken that you intend to pre-pay upfront and wait to receive your product as that is what a pre-order implies. Once the Pre-order booking is placed it will not be revoked or canceled under any circumstance.


Generally, a pre-ordered product is shipped on or after the day of its release. We try utmost to ship the pre-order products as soon as it is available with us. However, the company is not liable for any sort of delay in the delivery or shipment of them as it depends on the availability and its supply by its supplier(s). Pre-order applies only to not-yet-released products. It does not apply to other product lines or to items that have already been released in India. Invoice for pre-ordered products will be generated only when the product is shipped.


Pre-order applies only to items displaying the Pre-order offer message on the product listing or product description page on the website.


To read the rest of the policies of the site kindly check the Terms and Conditions page.





All images, characters, and logos are properties of their respective owners. Material on the Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.





If you register on the website, you are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Games The Shop does sell products for children as well as to adults who are allowed to purchase with a credit/debit card or other permitted payment method and are above 18 years of age. If you are under 18, you may use the website only with the involvement of a parent or guardian. Games The Shop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. Games The Shop reserves the right to change, suspend, or discontinue all or any aspects of the website at any time without prior notice. Games The Shop does not knowingly collect information from children. If you are a child, do not submit any information to Games The Shop unless under your parent or guardian’s supervision.





We try hard and make the best of our efforts to deliver your ordered products in excellent condition and in the fastest possible time. All the shipments usually get delivered within 2-3 business days(Except during Natural Calamities, Pandemic) from its shipment date, but may get longer than usual if it is a non-metro city.


We also keep you notified for the same either by email or SMS notifications. Hence keep checking your email or Games The Shop account from time to time.


Additional shipping charge Rs.79/- will be applicable for physical products if the standard order value is less than Rs.999, based on products’ availability or forthcoming status which you have ordered.


In case of the pincodes which are serviceable but categorized as “Extended Delivery Location” by our Delivery Partner in normal circumstances  we have to pay additional charges to our delivery partner, which would range from INR 300 - INR 3,000 depending upon weight and delivery pincode. In such scenarios we will inform the customer before dispatch about the charges. If the customer chooses not to pay the charges we would provide a refund for the ordered product(s)


No Shipping charges are applicable for digital products like Wallet Top-up, Subscription, Full games & Add-on games.


Digital products are delivered through email.





All the contests are for a limited period as specified. Declaring results and winners of the contest will be as per the terms and conditions on a random basis. Winners will be notified either by email or a call to their registered contact details during the contest. Prize(s) would either be shipped to their address within India or may be asked to collect it from the nearest store. Please note that the prize(s) cannot be replaced or returned. This condition applies to all the contests.

Platform Selection:

We have detected some products in your cart from your earlier interactions, would you like to proceed with those products aswell ?
Cancel OK