Once ordered, request for cancellations or replacement of orders duly placed on the website shall not be entertained. Games The Shop may refund or replace only in case of faulty and damaged software and hardware subject to the packaging and casing being returned in good condition. Faulty or damaged software, cases as well as hardware must be returned within 14 days from the date of dispatch but with a prior intimation of such via email to helpdesk@gamestheshop.com. In case of hardware every component part (cables, memory sticks, warranty card etc.) must be available, for it to be accepted as a return. In case you receive incorrect product for which you haven’t ordered, it has to be return in its original packing to us. After investigating such cases, correct product will be dispatched. Rights reserved with Game Shop Retail Pvt. Ltd. and it may take longer duration to settle.

 

Majorly, the refund will be processed for the cancelled order only through the same mode of payment i.e. payment to same account which you used during the transaction. For Credit card/Debit card mode of payment, refund processing time as per bank’s standard time frame which is approximately 8-10 business days. For COD/cheque/DD mode of payment, refund processing time is 15-20 working days. Cheque will be made as per Billing Name provided. For non delivered items, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.

 

On Prepaid order, 3% cancellation charges will be deducted on refund amount.

 

 

Refund Policy for Physical Orders:

 

 

Company provides refund only in case of faulty and damaged condition, after investigation.

 

For PC games, kindly be aware of the high systems requirements before making of its purchase as there are no refunds or returns possible for PC games.

 

Refund will be processed for the cancelled order only through the same mode of payment i.e. payment to same account which you used during the transaction. For Credit card/Debit card mode of payment, refund processing time as per bank’s standard time frame which is approximately 8-10 business days. For COD/cheque/DD mode of payment, refund processing time is 15-20 working days. Cheque will be made as per Billing Name provided. For non-delivered items, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product. 

 

On Prepaid order, 3% cancellation charges will be deducted on refund amount.

 

All rights reserved with Game Shop Retail Pvt. Ltd. To be updated, kindly read the Terms and Conditions from time to time.

 

 

Refund Policy for Digital Orders:

 

Refund will not be issued due to customer’s dissatisfaction with the product once code has been delivered to him.

 

Refund will not be issued if the customer has bought the wrong game once the code has been delivered to him.

 

Refund will not be issued once the code has been delivered to the customer.

 

In certain cases (Unprocessed transactions), refund will be processed only through the same mode of payment i.e. payment to same account which has been used during the transaction.  3% cancellation charges will be deducted on refund amount.

 

Refunds will not be issued if customer’s computer does not meet the minimum product requirements.

 

 

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